09:00 | Cavendish Confe...
The eCommerce Design Summit 2019
Welcome to ECOM DESIGN SUMMIT 2019!
The eCommerce Design Summit is a specialised 2-day Summit, which will pull together the world’s most innovative eCommerce brands; to discuss their Product Design, Experience and Strategy. Day one is all about Retail and day two explores Travel & Leisure.
The overarching message of the summit is to highlight the importance of customer-centricity in delivering successful eCommerce platforms. The aim is to explore the wider product design lifecycle and showcase how an experience-led strategy, when aligned with business goals, can help shape products to increase customer engagement & retention, as well as subsequently better conversion rates for the business.
Our ambition is to create a dialogue across the eCommerce community, to accelerate the transformation of digital commercial services for generations to come. Come along and join us, to see how the industry's leaders and innovators approach customer-centricity across their digital commerce platforms, from landing page to check out and beyond. We'll be discussing; product strategy, selling 'experience' to your business, how to approach the delivery of wonderful omni-channel experiences for your user base, the role emerging technology is (and will be) playing in future commerce, and much more!
Some of the confirmed speakers so far:
Vanessa Kirby - Head of UX @ Marks & Spencer
Kevin Lee - Head of Design @ Visa
Mel McVeigh - Product & UX Director @ Opposite Days
Greg Tariff - Senior Manager of Product Design @ Groupon
Caroline Wiryadinata - Design Manager @ OpenTable
Vicky Carroll - Product & Design Team Manager @ Hostelworld Group
Supriyo Roy - Product Design Manager @ FLIPKART
Yolanda Martin - Head of Platform Product Design @ Farfetch
Martyn Reding - Head of UX @ Virgin Atlantic
Alex Tatner - Experience Design Lead @ TFL
Raymond Ho – Product Design Manager @ Zalando
By offering great case studies and actionable ‘take-homes’ from some of the world's eCommerce leaders, we want to offer a platform for dialogue within the eCommerce design community, emphasising the importance of personalised retail experiences and hopefully helping propel the eCommerce industry forward.